Been involved in a motorcycle or scooter accident?

If your motorcycle or scooter has been damaged, either whilst riding or simply knocked over while parked up - we can help you!

All you need to do is contact us with the details of your accident and we will handle the rest in conjunction with McAMS, which will include arranging a hire vehicle for you so you need not worry about being able to get from A to B!

We work in conjunction with McAMS, which is an accident management service designed to keep you in control of your motorcycle, rather than having to use your insurance company which will take away your pride and joy.

How to make a claim

Step 1 - Contact

First of all, contact us - 0115 939 2713! Try and gain as much information as possible (such as other driver details, registration, name, number etc) to begin with, as we will then ask McAMS to call you for this information.

Step 2 - Assessment

Once McAMS have received the information they will review the details and if they can deal with your case, they will contact you with the relevant information and proceed to step 3.

Step 3 - Repair or Replacement

If the accident has resulted in your vehicle being unroadworthy (i.e. will not pass an MOT and is unsafe for road use, no matter how rideable it may / may not be), then McAMS will arrange for size-for-size replacement hire vehicle to be delivered to you either at your home, work or for collection here at Midland Scooter Centre. You can then use this vehicle until this process is complete.

Alternatively, if your vehicle is a write-off, then whilst McAMS are in the process of arranging your settlement, they will do their best to match the hire vehicle to your old one.

If your vehicle is repairable, you can sit back and relax knowing that your vehicle will be repaired to a very high standard in-house, and where applicable sub contracted to one of our specialists (such as our approved bodyshop).

Step 4 - Settlement

When the process is finished you will either receive your vehicle back looking brand new, or if it was a write-off then you will receive a cheque of the full retail value so you can replace your vehicle, which one of the sales team can help you with!

McAMS will then collect the hire vehicle whenever you are happy, from home, work or from Midland Scooter Centre.